What we do

Mt.Tam creates positive momentum
Let our team drive you towards success

Our knowledge, skills, experience, trainings and creative approach bring value to your organization, improve the health of your operations and help your culture thrive.

We offer

Business Process Management (BPM)

Mt. Tam's BPM services will optimize workflows and reduce bottlenecks within your organization, leading to cost reductions and improved performance. Read more

We design, implement, and administer programs to address industry needs and energize your staff. We offer analysis, process documentation, and automation in the standardization of complex processes to improve workflows and boost your current operations. We work within your team to develop operational growth strategies. If desired, utilization and implementation of a proprietary robust process engine, TeamPro360, which reduces costs, increases efficiencies, harnesses scalability and automation of these processes. A build, operate, transfer (BOT) model is available.

Customer Success

Reduce churn and increase renewals. We are here to support the development of this capability within your organization through our thought leadership and certification development. Read more

The Mt. Tam teams are customer success experts. We provide the methodology and the ‘how to’ in order to create a thriving Customer Success practice as well as working directly with customers to ensure they realize the value from their investment.

Our strategies increase revenue, deepen the relationship and trust with your customer and deliver cross-sell and upsell opportunities. Our practices boost Net Promoter Scores (NPS) and we use predictive intelligence to identify and remedy adoption barriers.

Project Management & Program Management

Transform your programs, projects and workflows by setting up processes focused on simplified collaboration that promote sustainable development. Read more

The Mt. Tam team has project and program managers with proven track records of executing and completing projects. We implement Agile principles to maximize productivity, getting projects over the finish line efficiently, on time and within budget.

Content Development & Learning Programs

Lack of knowledge is the largest barrier to the adoption of a solution. We provide engaging, interactive learning leveraging technologies and best practices in adult learning. Read more

  • eLearning: Mt. Tam captures your organization’s strengths and culture and combines them with industry best practices to curate and/or develop effective learning programs. We are experts in Learning management systems and business integration. The combination allows us to create highly-focused learning tailored to meet your desired outcomes.
  • Commercials: We specialize in leveraging our customer’s branding and product messaging to design and develop promotional collateral. We create commercials and marketing campaigns that enhance your organization’s message driving viewers to action.
  • Marketing Materials: Mt. Tam will leverage your branding guidelines and harness your product messaging to develop marketing collateral that complements a release of a new commercial or product offering.

Professional Services

Business creates challenges. We have industry experts available to achieve your desired business outcomes. Read more

Our network of industry experts allows us access to top-tier resources ready to fill the gaps within your organization. We are skilled in assembling and developing high-performance teams with talent focused on thought leadership.

Mt. Tam has experience placing individuals at various organizational levels, ready to jump in and assist in areas such as project management, executive coaching, administrative support, as well as in technical and engineering capacities. Mt. Tam’s professionals boast diverse industry backgrounds and are highly vetted for their skills and experience.

Adoption

Realizing value from investment in technology is becoming imperative to vendors and customers alike as the market is disrupted by software and the world faces challenges like never before. Read more

Value is realized through the adoption of a product or solution into the business processes.

TeamPro360

As a customizable workflow engine, TeamPro360 enables you to streamline and create optimum flow within your organization. TeamPro360 not only relieves your operational frustrations, it also builds confidence in the organization’s capabilities, improves performance, and ultimately allows you mental clarity to focus on what matters most… to advance your organization and grow.

Read more

Mt. Tam Innovations was awarded the 2020 Women in Business and the Professions World Award for work with TeamPro360.

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Work we do

Technology Adoption Project & Program Management Business Process Management Professional Services Learning Programs

SaaS Advisory

Mt. Tam provides coaching and recommendations to technology partners to identify the biggest operational challenges in the hardware sales industry and drives improvements to the flow of business as they transition to a software and subscription-based model.

Finance

Mt. Tam leverages years of operational, software development, and engineering expertise to optimize performance and improve customer data management for Fortune 100 financial firm.

Finance

Created reporting application to report and manage a Fortune100 Company's multi-year campus transformation project.

Onboarding - FinTech

Mt. Tam was included in a larger support team to move thousands of employees and contractors through a complex, multi-stage onboarding process. Mt. Tam crafted and refined an easily-repeatable process, developed documentation and compliance measures, all while protecting personally identifiable information and the company. The reach was global and included multiple levels of security and diverse onboarding actions.

Health Care

Mt. Tam works with health-care providers (HCPs) who need operational oversight and assurances that life-sustaining operations will not be impacted when coordinating multi-tenant change windows in the network.

Marketing

Increased customer engagement and enabled a Fortune 100 Company to achieve goals by aligning effective communications strategies with existing business operations.

Retail

Partnered with Fortune 100 retailer struggling to deploy technology solutions. Mt. Tam was able to illuminate areas of optimization for the retailer and build confidence in the network by providing business continuity solutions.

Software

Mt. Tam provided subject matter experts for a Fortune 500 software company to create validation designs for leading-edge technology implementations, ensuring stability and safety in a network planning deployment of new features and functionality such as architecture validation, regression testing, and test scripts.

Critical Response (COVID-19) - Tech

Mt. Tam jumped into high-pressure situations on behalf of our clients, assessing and triaging operational challenges as a direct result of the COVID-19 global pandemic. We redefined and streamlined the flow of operations processes and resolution support for Fortune 100 technology companies that experienced unprecedented growth.

Workforce Enablement - Cyber Security

Mt. Tam provides administration for workforce enablement programs for over 100,000 applicants to address the industry need for cyber security expertise.

Workforce Enablement - Veterans

Mt. Tam has delivered mentoring and online training programs empowering workforce enablement programs for Veterans departing active military status.

Onsite & Virtual Training - Industry Expertise

Mt. Tam consistently delivers top-notch instructor-led services in both business and technical classrooms. And it doesn’t end there. Our clients often look to Mt. Tam instructors to collaborate with their internal teams when developing course materials. Our KPIs include an average of a 96% customer satisfaction rating.

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Contact us so that we can help you reach the summit of your potential!

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